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Boy Machines Inc. offers remote service for presses

Issue: November 2018

Boy Machines Inc., Exton, Pa., is now offering a video-conferencing support service for users of its injection molding machines. Operators using data glasses, a smartphone and a secure Internet link can take advantage of Boy Remote Service. With the equipment, an operator can share live video of what he or she sees on a machine with experts in the company’s service center in Neustadt-Fernthal, Germany.

The experts can guide the operator verbally via a headset, helping the operator to locate and fix problems, and also speeding the ordering of parts. To use the service, Boy customers must purchase a headset and pay an annual license fee.